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Repair Guide: Common Issues and Fixes

Brand Model Fault Detailed Problem Solution By
SONYSTRGX4ES
Protect comes on intermittentlyUnit would go into protect mode intermittently. i found badsolder connection on (display board) where c-330 and r-347 are solderedto the board. this is on the protect line to ic-301 pin 36 and providesthe 5v b+ to this pin. physically, c-330 and r-347
SONYS5200S
Warranty cardI have a customer that purchased a system. the warranty cardstates that he has a two-year parts and labor warranty. however, thetcw255 in the warranty book states that this has a one-year parts andlabor warranty.
SONYCCDSP7
Part number for soft caseI need the part number for the complete soft case that comeswith the ccd-sp7. -hq comments: the part number is a-7002-376-a. a service bulletin willbe issued.
SONYEVS350
Tape ejects/when the record button is hitTape ejects when you press the record button. when the cass-ette tape is put in the unit, cn-405 pins 16 and 17 were found to beopen.
SONYSTRAV760
Remote replacementCustomer wants replacement for rm-s760 remote. these unitsare no longer available. is there a replacement for this model? -hq comments: the replacement is rm-s520. the part number isa-4372-026-a.
SONYSTRAV560
Remote replacementCustomer wants replacement for rm-s760 remote. these unitsare no longer available. is there a replacement for this model? -hq comments: the replacement is rm-s520. the part number isa-4372-026-a.
SONYSTRAV460
Remote replacementCustomer wants replacement for rm-s760 remote. these unitsare no longer available. is there a replacement for this model? -hq comments: the replacement is rm-s520. the part number isa-4372-026-a.
SONYSPP50
Reset pcb changeThe circuitry that was previously on a separate reset pcb isnow included on the main pcb. the circuit design appears to be the same. -hq comments: thanks for letting me know about this. i faxed tokyo andthey will send an updated pcb layout. they told
SONYSPPS10
Reset pcb changeThe circuitry that was previously on a separate reset pcb isnow included on the main pcb. the circuit design appears to be the same. -hq comments: thanks for letting me know about this. i faxed tokyo andthey will send an updated pcb layout. they told
SONYSPP50
Handset and base do not communicateTechnician has checked receiver and transmitter circuit inboth handset and base. both operate correctly. data can be seen goinginto micro at id code input pin. any suggestions? -hq comments: check to make sure handset and base both use the samechanne
SONYKV2680R
Incorrect p/n in s/m - neck cover, correct p/n 4-334-942-00Part number in service manual (page 19, ref. no. 6)9-910-999-51, is incorrect. the same part number 9-910-999-51 is foundin the kv-2680r service manual on page 46, ref. no. 9 .... the samesolution applies.
SONYFD18A
Service manual is not availableService manual is not available. when will it be released? -hq comments: because this is a tourist model and similar to the fd-18there will not be a service manual issued. let us know if you would likea copy of our manual.
SONYRMS760
Remote replacementCustomer wants replacement for rm-s760 remote. these unitsare no longer available. is there a replacement for this model? -hq comments: the replacement is rm-s520. the part number isa-4372-026-a.
SONYSL2400
Pinch roller assemblyX-3669-307-0 substitutes a-6759-344-a will not physically fit. -hq comments: the spring must be replaced with the pinch roller. theoriginal spring is larger and will not allow the replacement pinch rollerto fit properly.
SONYLCR200
Autofocus does not work when using water-resistant housingWhen using lcr-200, water-resistant housing, the autofocusdoes not work properly. -hq comments: autofocus should not work with this housing. housing istoo short for v11 try lcr-v11.
SONYSLV70HF
Part number for front loading assemblyIs there a part number for the comlete front loading assemblyfor the sl-v70hf? -hq comments: no, the complete front loading assembly will not be avail-able as a repair part.
SONYEDV9500
Does edv-9500 record ctl in video insertDoes the edv-9500 record new ctl while doing a video insert? -hq comments: yes, it does
SONYCDPC50
Part number for rear foot - reference number 35The original part number (x-4922-505-1) for the rear foot(reference no. 35) gets substituted to part number x-4922-508-1. thisfoot is too large in size. it is the size of the front feet of the unit.we need the correct part number. -hq comments: the re
SONYKV2782R
Incorrect part number in service manualPart number in service manual (page 19, ref. no. 6)9-910-999-51, is incorrect. the same part number 9-910-999-51 is foundin the kv-2680r service manual on page 46, ref. no. 9 .... the samesolution applies.
SONYSPP60
No part number for speed dial labelThere is no part number in the service manual for the speeddial label on the handset. -hq comments: faxed tokyo. their response was that this will not be asupplied part. they suggested that the customer make it themselves. wewill suggest to tokyo that