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Repair Guide: Common Issues and Fixes

Brand Model Fault Detailed Problem Solution By
SONYKV20XBR
Can't turn unit onSet could not be turned on with manual button, but you couldturn it off. when turned on with remote, rgb and video leds were lit.by turning these modes off with manual button the set would then functionwith tv air signal ok, plus all remote functions in
SONYD10
Will not track inside of discUnit will not track inner most part of disc. pushed downoptical block and unit started tracking. suspected defective upz orimproper upz height adjustment. if upz spacer is available, let us know. -hq comments: the spacer is only available with the op
SONYTV5000
Ac/dc power plugAbove p/n shows 2 halves (or sections) bolted together. partreceived from npc is only front section that wires solder to back section,which mounts to chassis is missing. does this section come mounted withchassis? -hq comments: the half of part which
SONYSLHF1000
Bars in pixBars rolling through picture.
SONYXR747
Jam in eject cycleDistributor had three units in that were jammed in the ejectcycle. all three units had the new timing board added. the board did notresolve the jamming problem.
SONYKPR4110
Intermittent remote operation, replaced defective q-301Intermittent. remote operation ok for one hour, thennothing.
SONYCDXA10
Incorrect part number - ic1001Incorrect p/n 8-759-908-95 correct p/n 8-759-937-35 -hq comments: we have already issued a s/b on this. it is now beingprinted and should be out shortly.
SONYCDP510
Chucking arm mount brokenChucking arm mount broken during shipping. see attached. -hq comments: we've seen a couple broken supports. we will monitorthis in the field. if you see more, please send serial numbers as well.
SONYXR530R
Remote controlThere is no p/n for the remote control in either s/m.found it in aep model. should be shown on page 53 and page 64. -hq comments: p/n is 1-558-809-11. we will issue a s/b.
SONYTCWR930
Eject button stuckThe eject button sticks or falls inside unit.
SONYTCM6DX
Excessive wow and flutterTape drags and w & f goes berserk, very intermittently.
SONYKXM270
Rainbow color, replaced crtPicture did not have any color, but rainbow bars. this wasthe third 27 tv with the similar problem.
SONYCCDV8AFU
Black/green upper drum assy subs to blue/redComputer subs a-7049-017-a (upper drum assy blk or grn) to-004-a (blue or red). are these compatible? -hq comments: check the dynamic damper label for a 01a or 05a. if 01a,replace with rotary upper drum kit (a-7048-021-a). if 05a, replace withrotary
SONYSLHFR70
Defective pinch rollerPinch roller had defective bearings.
SONYCDPC10
Muting in program modeIn program mode the unit will play 300ms of previous selectionthen scan to correct selection then start to play. this does not happenon all discs. -hq comments: tried discs on cdp-c10. the problem you noted shows up,however both these discs have less
SONYXR37R
One channel outOne channel out.
SONYXR27R
One side outRight side dead.
SONYESR12
One ch. outOne ch. out.
SONYCCDV110
Poor pix and soundMultiple image in viewfinder and poor sound.
SONYTCW530
RecordRecord level could not set. everything else ok.