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Sony Repair Guide: Common Issues and Fixes

Brand Model Fault Detailed Problem Solution By
SONYSRF5
P/n for wrist strapWrist strap is listed as an accessory, but no part number isgiven in manual. -hq comments: the wrist strap is a part of the radio holder assy byp/n x-3892-102-0.
SONYCCDV8
Flashing color stripes across the screenPlayback ok. recording defective, poor solder connection onic104 on vi-6 board.
SONYD5
DeadUnit came in dead. voltage out of the regulator read 5.2v.replacing ic802 brought it down to 4.8v. still had problem. when play ispressed, pin 45 goes high (ic801) but pin 2 does not go low, which isshould.
SONYCCDV8
Tape jammedTape jammed.
SONYICFC30W
Radio intermittently goes into sleep modeAfter unit has been plugged into ac outlet for 5-10 minutes,unit intermittently goes into and out of sleep mode.
SONYSLHF500
Bar in pictureWhen put in play pause mode, unit would automatically to go rewind function. also, there is a bar that floats through the video from bottom to top.
SONYKV2680R
No functions when hot, replaced leaky d-041 on "x" boardAfter turn on, all remote control functions were inoperative,plus manual controls. also the problem would occur about 2 min afterturn on. heat and cold had no bearing on this unit.
SONYKV2681
No picture or soundNo picture or sound.
SONYKV1957R
Intermittent shut down, replace c549Intermittent shutdown.
SONYSL5000
Need part number for antenna switch unitWhen ordering the antenna switch unit by p/n 9-982-040-00,customer keeps getting the antenna terminal strip. we need the currentnumber for the antenna switch unit. -hq comments: the antenna switch is not available as a unit. orderassy #306 p/n 1-464-1
SONYSTRAV560
No memoryLine surge, due to lightning in the area, clears memory.have had this customer bring unit in two times same day. second unitgiven to customer, same problem, would suggest reset button on back ofunit, so customer could reset and reprogram. -hq comments:
SONYKV1918
Audio dropoutOn cable only, audio mutes intermittently. this problem doesnot occur with off-the-air broadcasts. -hq comments: replace neon bulb for the channel location being used.you can also disconnect the mute line ic201 pin 17. if muting stilloccurs, then the
SONYSL5000
Video noise during pb of timer recorded tapeCustomer brought in 4 tapes recorded on timer mode complainingof same problem. recording made in fsc came out ok. can you pleaseexamine enclosed sample and advise? -hq comments: we confirmed the absence of the ctl signal on the sampletape. when the r
SONYSL2401
Intermittent capstan lock - unstable pictureThe unit had been in for service several times with thecomplaint of poor capstan lock. this problem was very intermittent. wefound c20, ctl coupling capacitor, to be intermittent.
SONYSLHF300
No timer/channel setThis unit had no channel display and it was not possible toset the timer mode. we found ic301 pin 16 to be low. this was caused bya leaky q305.
SONYTCFX44
Poor freq responseThe rec/pb head being supplied for replacement is an8-729-373-40. this head exhibits very poor freq. response in playback.a significant roll off takes place at 6khz. recordings plays back onanother deck are acceptable. we need either the correct head
SONYKV1917
Periodic audio mutingThe customer complained of intermittent audio muting whenusing the cable converter on ch. 3. the muting lasted less than 1 sec.when it occurred. there was no problem with broadcast ch. 3 and theproblem could not be simulated in the shop with a similar
SONYCDXR7
Service manual correctionPages 43 and 44 of service manual has r714, 715, 717, 724,722 connected to pin 2, ic6. actually they connect on the other side ofl3 to pin 12, ic8. this is a small flaw, but i was told to send it toyou for your reference. also, could you tell me if th
SONYXRM10
Service manual errorOn page 37, ic371 (la4177) of xam-10 is labeled incorrectly. pin 13 should be pin 2 pin 14 should be pin 1 pin 2 should be pin 13 pin 1 should be pin 14 as shown f
SONYD5D
No motion after initial run-upWill not play discs. disc spins briefly and then stops.disc will not spin at all in service mode. other functions appear normal.found that laser was not coming on due to lid switch contacts being bent(s901).